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Choosing the right door hardware can significantly impact the aesthetic and functionality of your home. Ashley-Norton, a respected name in the industry, offers a wide selection of high-quality door hardware, ranging from classic designs to modern styles. But navigating the ordering process can sometimes feel overwhelming. This comprehensive guide will walk you through every step, ensuring you find the perfect Ashley-Norton hardware and successfully complete your order. Whether you’re a seasoned DIYer or a first-time installer, we'll demystify the process and empower you to make informed decisions.

Understanding Ashley-Norton's Product Line

Before diving into the ordering process, it’s crucial to understand the breadth of Ashley-Norton’s offerings. They produce a vast catalog of door hardware, including doorknobs, door levers, deadbolts, hinges, and related accessories. Each item is meticulously crafted, often with options in various finishes, such as brushed nickel, oil-rubbed bronze, polished chrome, and satin brass. Understanding the distinctions between these finishes is important for maintaining a cohesive aesthetic throughout your home. For example, brushed nickel offers a subtle, modern look, while oil-rubbed bronze provides a more rustic and traditional feel. Consider the existing hardware in your home or the overall style of your décor when making your selections.

Furthermore, Ashley-Norton offers different functionalities within their hardware. Some doorknobs are keyed entry, providing additional security, while others are privacy knobs, suitable for bathrooms or bedrooms. Deadbolts add another layer of security, and their installation should be carefully considered depending on your security needs and the type of door you have. Understanding these differences ensures you select the correct hardware for your specific application and avoids potential compatibility issues during installation.

Locating Ashley-Norton Retailers and Online Stores

Ashley-Norton products are usually available through a network of authorized retailers and online stores. Checking the official Ashley-Norton website is your best first step. Their website often features a store locator tool that allows you to input your zip code or location to find nearby retailers carrying their products. This is beneficial for those who prefer to see and feel the hardware in person before purchasing. It also allows for a more hands-on experience, enabling you to compare finishes and styles directly.

Alternatively, many reputable online retailers carry Ashley-Norton door hardware. When shopping online, ensure you are purchasing from an authorized seller to guarantee product authenticity and warranty coverage. Be wary of significantly lower prices, which could indicate counterfeit products or unauthorized sellers. Reading customer reviews can also be invaluable in assessing the reliability of an online retailer.

Navigating the Ordering Process Online

If you opt for online ordering, the process generally involves browsing the retailer's website, selecting your desired products, and adding them to your shopping cart. Pay close attention to product descriptions and specifications to ensure you are ordering the correct items. Take note of crucial details such as finish, functionality (keyed entry, privacy, etc.), and backset (the distance between the doorknob and the edge of the door). Incorrect backset can lead to installation difficulties. You should measure your existing door hardware to determine the correct backset before ordering new hardware.

Once you've added items to your cart, review your order carefully before proceeding to checkout. Double-check the quantities, finishes, and specifications of each item. Many online retailers allow you to add notes or special instructions during checkout, which can be useful for clarifying specific requirements or addressing any concerns. After confirming your order, you will typically receive an order confirmation email with tracking information once your order has shipped.

Ordering Through a Retailer

If you prefer ordering through a physical retailer, the process is more straightforward. Visit your chosen store and browse their selection of Ashley-Norton door hardware. Consult with a knowledgeable sales associate if you have questions or require assistance in selecting the appropriate hardware for your needs. They can provide valuable guidance on choosing the right finish, functionality, and backset based on your door type and desired aesthetic.

Retailers may require you to place your order directly with them, which can sometimes involve a slightly longer lead time compared to online ordering. In some instances, the retailer might be able to install your new hardware immediately after purchase. Inquire about their installation services and pricing to determine whether this is an option that would suit your needs and budget.

Understanding Warranty and Returns

Before completing your order, familiarize yourself with Ashley-Norton’s warranty policy. Most reputable manufacturers provide a limited warranty on their products, covering defects in materials and workmanship. Understanding the terms and conditions of the warranty is essential in case you encounter any problems with your newly purchased hardware. This might involve contacting the manufacturer directly or working through the retailer from whom you made the purchase.

It's also important to understand the return policy of the retailer you're ordering from. Understand the timeframe for returns, the conditions for returns (e.g., unopened packaging, original condition), and the process for initiating a return. Knowing this beforehand will prevent any unforeseen issues should you need to return or exchange any items.

Post-Order Considerations: Installation and Support

After receiving your Ashley-Norton hardware, carefully examine the packaging for any damage. If there are any issues, contact the retailer or manufacturer immediately. Installation should only be attempted if you are comfortable with DIY home improvement projects. If not, consider hiring a professional installer. Ashley-Norton often provides installation guides or videos on their website, which can be extremely helpful. Many retailers will also offer installation services.

If you encounter any difficulties during installation or have questions about your Ashley-Norton hardware, don't hesitate to contact the manufacturer's customer support for assistance. They usually provide contact information on their website or packaging. Remember to keep your purchase records and warranty information readily accessible for future reference.